TPersonas were developed to represent core user segments and inform design decisions. These clarified audience needs, goals, and behaviors, ensuring the website was approachable, relevant, and user-friendly.
A conversion funnel was mapped to guide users from awareness to lead generation. This framework emphasized prominent calls-to-action, clear content hierarchy, and seamless navigation paths to maximize engagement and conversion opportunities.
The sitemap established a clear and accessible site structure, aligning business objectives with user needs. It served as a blueprint for both design and development, ensuring content was easy to discover and logically organized.
Wireframes outlined page structure, layout, and key interactions, providing a low-fidelity foundation for discussion and iteration before advancing to visual design.
Interactive hi-fi designs incorporated branding, content, and functional elements to present a realistic preview of the final site. These designs validated the aesthetic and usability of the experience prior to build.
The completed website gave Robust Technologies a scalable, user-focused platform designed for lead generation and client engagement. Its success led to additional projects, including brochure designs and exhibition materials. By combining personas, conversion funnels, sitemaps, wireframes, and high-fidelity designs, the project delivered a strong digital foundation that enhanced brand presence, streamlined communication, and supported continued business growth.
Led design and research to uncover insights and shape a UX strategy, delivering iterative improvements that created seamless, scalable digital experiences.
Revamped a points-based loyalty program with early and long-term rewards, reducing churn and boosting long-term engagement.
Designed a self-serve AI product with content automation, predictive customer and content vetting, and an intuitive WYSIWYG interface, enabling expansion into new markets.
Conducted UX evaluation and designed solutions to enhance the order creation experience on the Chick-fil-A iOS app.
Designed a custom gated website with strategic user roles and share capabilities to drive lead generation.
Executed comprehensive digital marketing through an omnichannel approach, including website, SEO, blogs, social media, digital ads, email, and microsites.
Spearheaded the design of a new mobile app with real-time collaboration, streamlined workflows, and integrated biometrics, MFA, messaging, notifications, and customizable features.